Our partnership with Origami has been fantastic. We couldn't have partnered with a better RMIS provider. The product speaks for itself, and the entire staff is extremely knowledgeable and professional.
To really continue to develop a safety culture that everyone buys into, we want any associate to be able to take their phone and answer five or six questions, instead of 50, says Van Allsburg. That way anybody, at any time, can do an audit.
The Origami team has been very responsive to our needs and evolving company operations. We have been really impressed with the skill level, personal touch, and responsiveness.
We have gained a competitive advantage due to our relationship with Origami.
Our service rep is guiding us through the implementation phase and has been a wonderful collaborator. He is responsive and I appreciate the time and effort he has invested to learn and understand our business needs. As a result he always has great ideas to incorporate Origami into our system functions so we achieve the best outcome.
While the main reason for choosing Origami several years ago was not Customer Service, I would have to say that over the years this has come to be one of your highlighted selling points! Our service rep is so responsive to any concern or need. If she does not have the answer immediately, she reaches out to others for their input for immediate resolution. Most impressive!
Origami works great for us. Our excess carrier audit team gave Origami rave reviews for its intuitive nature during their recent claims review of our files. Our rep is always available and/or quick to address any issues.
Our migration to Origami was flawless, thanks to our service rep! I attended the Origami conference in Phoenix and was blown away by the entire Origami team. Everyone was friendly and willing to answer questions.
Our service rep is beyond awesome. She is willing to do whatever it takes to help us, her clients. She is very responsive and it doesn't matter if it is a Sunday evening or during normal working hours. She is also extremely knowledgeable and wants us to be extremely knowledgeable too. She promotes learning to be self-sufficient, but will jump in and do whatever is needed to get the work/project done, particularly when we are under the gun. We also have a deep respect and appreciation for everything Linus does for Origami Risk and to meet our company's particular needs. If he can implement a quick fix, he will do it, he won't make us wait for the next release. This is something you just don't find with other companies and is what sets you apart and give you a huge competitive edge (in our humble opinion). We love Origami Risk and we never hesitate to tell anyone and everyone who asks us about our RMIS system how great your company is. Thank you!