Take a deeper dive into the cause of adverse events. 5 whys, fishbone diagrams, and other tools help you to understand why incidents occur. Trackable action plans and assignments help you drive change.

Leverage industry standards or build your own surveys to enable participation from staff and patients in quality initiatives. Real-time analytics tools ensure you can quickly identify areas for action and improvement.

Streamline entry of complaints, grievances, requests, and compliments—enabling you to efficiently manage the entire case life cycle from inception to resolution to improve the patient experience.

Administer your policies and procedures in a single system, easily attach them to claims, incidents, RCAs, and other records, and automatically distribute updates throughout the organization.

Automate rounding activities and scheduling with intuitive online/offline forms for EOC, leadership, staff and patient rounds.

Create safety huddle agendas, collect action items, and assign follow-up responsibilities. Web and mobile access improves communication and raises awareness of patient safety and quality concerns.

Built-in Healthcare Failure Mode and Effect Analysis (HFMEA) tool for conducting proactive risk assessments including a decision tree and auto-calculated hazard scores.

Optimize peer review processes, like clinical performance evaluations, with guided workflows tailored to role and specialty for complete and consolidated management of peer review cases.