Serving more than 600 municipalities and entities across New York state, PERMA faced the challenge of bringing claims operations in-house while improving efficiency and member value. 

This case study explores how PERMA leveraged Origami Risk's configurable platform to streamline claims administration, enhance communication, and automate processes. By implementing both claims and policy administration solutions, PERMA achieved significant time savings, improved data accuracy, and increased member satisfaction, all while meeting tight implementation timelines.